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Technical Support Specialist

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Date: Jan 11, 2018

Location: Brooklyn, NY, US, 11201

Company: Realogy Services Group LLC

NRT LLC is the nation’s largest owner and operator of residential real estate brokerages operating in more than 50 of the 100 largest metropolitan areas in the United States, with approximately 790 offices and 47,500 independent sales associates in. NRT is a subsidiary of Realogy (NYSE: RLGY). NRT is ranked the No. 1 residential real estate brokerage firm in the U.S. for 20 years in a row, according to the REAL Trends 500 report. The ranking is based on 2016 closed sales volume and closed transaction sides for the nation's top 500 brokerages. NRT led the ranking with $166 billion in sales volume and 337,780 transaction sides on a pro forma* basis.

*This takes into consideration the estimated full-year performance of companies acquired by NRT during 2016.

Visit www.nrtllc.com for more information

Live who you are. That’s our philosophy. At Corcoran we build our business around this very human truth — making every effort to understand the hopes, dreams, and unique personalities of our clients. Then we use that understanding, and all our resources, to find homes that go beyond the checklist, and even the wish list, to that wonderful feeling you get when something just feels right.

The Corcoran Group is looking for a Technical Support Specialist to provide superior support service to our internal customers who require technical support and computer training.  This position will support the branch offices in the Brooklyn region and Manhattan on an as needed basis.  The individual will be based in our Brooklyn Heights office located at 1 Pierrepont Plaza.  The work schedule is Monday to Friday from 9 AM to 5:30 PM with occasional Sunday rotations.

Duties and responsibilities includes but are not limited to:

  • Receive and manager all incoming calls & emails.
  • Answer all questions relating to using Corcoran’s systems for business purposes.
  • Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed.
  • Accurately document problems and resolution in the Tech Support database.
  • Directly support customers off-site in other Corcoran offices as needed.
  • Deliver individual coaching for effective use of computer software.
  • Cross train with other members of the IT department.
  • Communicate technical knowledge and expertise to local helpdesk representatives in each office.
  • Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk.
  • Participate in special projects for improving the effectiveness and goodwill of the IT department.
  • Escalate issues and concerns to the Technical Support Manager, as appropriate.

Requirements:

  • I.T. related Bachelor’s degree from an accredited university or technical institute required; may consider candidates without a degree given applicable work experience.
  • 2+ years of Help Desk/Support experience is preferred.
  • Expert knowledge of Windows 7/8/10, MS Office 2010/2013/2016 & Mac OS is required. Mobile device expertise is required. Adobe Creative Suite knowledge a plus.
  • Knowledge of support ticketing systems and Active Directory is a must.
  • Excellent verbal and written communication skills plus strong troubleshooting skills are essential.
  • Must possess an ability to be collaborative with, and communicate clearly and effectively, with all types and levels of employees.
  • Must maintain positive attitude and deliver excellent customer service.
  • Ability to excel in a fast-paced, constantly evolving, and demanding environment.
  • Must be open to a flexible work schedule and available for after-hours support as needed.
  • Must be physically able to bend, stoop, climb, walk, and life & carry heavy objects (up to 40 lbs).

To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload.

NRT LLC, a subsidiary of Realogy Corporation, is committed to providing equal employment opportunity (“EEO”) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations.Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.


Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Job Segment: Technical Support, Real Estate, Database, Help Desk, Information Technology, Technology, Sales

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